Oracle Service Cloud

Éclat makes it possible for clients to better understand customers and quickly deliver the right answers at the right time through preferred service channels and devices.

Éclat’s Oracle Service Cloud team supports web customer service delivery, cross-channel contact center, faster field service, connect silos, or client policies and regulations, We help clients engage with their brand; employees to serve customers; and organization to adapt to changing business needs.

    Key Capabilities

    Web Customer Service
  • Web self-service
  • Social self-service
  • E-mail support
  • Live chat
  • Co-browse
  • Smart engagement
    Cross-Channel Contact Center
  • Case management
  • Guided resolution
  • Customer engagement
  • Social contact center
  • Agent mobility
  • Unified agent desktop
    Knowledge Management
  • Content authoring
  • Semantic search
  • Guided knowledge
  • Knowledge analytics
  • Integrated apps
  • Knowledge APIs
    Policy Automation
  • Dynamic interviews
  • Compliance management
  • Rule modeling
  • Policy lifecycle
  • Policy analytics
  • Determination services
    Field Service Management
  • Capacity planning and booking
  • Routing and optimization
  • Dispatch and management
  • Mobile app
  • Contextual collaboration
  • Customer communication
    Service Cloud Platform
  • Experience management
  • Extensibility and integration
  • Hosting and operations

What We Do ?

Éclat’ helps companies design, develop and integrate business solutions based on evolving technologies. Our Services include the development of new applications, features, extensions, enhancements, interfaces, and upgrades for existing and emerging business operations.

Through a combined on-site/offshore approach, we provide the framework for application development outsourcing plus the assurance that solutions meet customer specifications and are delivered on time and within budget.

Technologies

  • Microsoft
  • Java
  • Sap
  • Oracle

Fast Inquiry

© Copyright 2015 - Éclat’ Integrated Software Solutions, Inc.