As a business process outsourcing (BPO) service provider, Éclat understands how the world markets have observed major shifts turning out to be highly industry, process and segment specific in comparison to the initial days of business process services that were relatively simpler. We recognize these unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures, changing need of customers, and aim at delighting clients through a combination of operational quality, industry knowledge and transformation competences.
Éclat’s BPO’s industrialized delivery capabilities backed by our unparalleled Global Delivery Network located across the globe enable us to deliver consistently high levels of performance, at the scale clients need. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.
We apply extensive analytics capabilities by using our esteemed Six Sigma-based approach, deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. By simplifying complex, end-to-end BPO services that help improve our clients’ efficiency and productivity, generating innovations that result in measurable growth.
Our BPO services are custom tailored to each client’s business model, their end customer needs, and are typically provided via multiple delivery centers throughout the world. We are passionate and committed to the industries we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology.