Lead to Deal

Marketing Cloud gathers data to create profiles on customers and marketing automation uses this information to effectively sell to them. Through Marketing Cloud analytics, you get information on customer behavior such as where customer engagement is lowest and highest. Marketing automation keeps track of every part of a customer’s journey in their interaction with you and then uses this information to give them an optimized experience that turns them from a browser into a loyal client. Find out more about how Marketing Cloud lets you effectively reach customers by

Optimize Metrics, Amplify Sales

Sales Cloud utilizes artificial intelligence to simplify tasks they perform daily. The service lets your salespeople know what leads are promising, logs the history of interactions they have with their clients, and allows them to see where a potential customer is in the sales pipeline. Sales cloud also keeps track of the performances of sales representatives, so you can see who your top performers are. Read more about benefits your sales people and you receive from Sales Cloud here

CPQ Redefined

A CPQ (Configure, Price, and Quote) solution keeps track of the various discounts, bulk offerings, and special deals your company is offering and applies them in the right situation; enforcing policies on pricing and implementing them consistently while a sale is being made. A CPQ streamlines all the various parts that goes into generating a quote and takes out the guesswork to ensure your customers receives a quote that accurately reflects the value you are providing him. Find out this and other benefits a CPQ brings your company here

CX Accelerated

Service Cloud equips your customer service representatives with the capabilities to give customers the answers they are looking for. These capabilities include a knowledge base that stores answers to common customer questions/issues and the ability to easily route tickets to the right people with the right answers. Service Cloud keeps track of these tickets and their history as they move from opening to resolution. Read more about how Service Cloud empowers customer service representatives to satisfy customers here

Next-Gen CRM

Maintaining communication with them and building relationships with them keeps them coming back. A CRM keeps the contact details of each customer updated and maintains a log of every call and every other piece of communication you’ve had with a customer. Your customer-relation and sales representatives can then make use of all this information to pursue potential leads and upsell. Eclat partners with the biggest players in business technology and utilizes multiple platforms to build optimized CRM solutions. here to find out more about our offerings.